Privacy Policy 5522bet: How We Protect Your Data

1. Introduction

This Privacy Policy describes how 5522bet — sports betting and online casino platform — collects, processes, stores, and protects the personal data of its bettors and visitors, in compliance with the General Data Protection Law (LGPD — Law No. 13,709/2018) and other applicable regulations in Brazil.

A 5522bet believes that privacy is more than a legal obligation — it is a commitment to every bettor. That is why this policy was written in plain language, free of unnecessary legal jargon, so you can understand exactly how your information is handled on our platform. If anything is unclear, our support team is available 24 hours a day to help.

This Policy applies to all 5522bet services accessed via the website, mobile app, or any other digital channel operated by the platform. By creating an account or using any 5522bet service, you confirm that you have read and understand this Privacy Policy. To learn about the platform's terms of use, please also review our Terms and Conditions.

2. Data Controller

For the purposes of the LGPD, the controller of the personal data processed under this Policy is the 5522bet, a sports betting and online casino platform operated for the Brazilian market and headquartered in Brazil.

The official channel for all data protection matters is:

• DPO / Data Officer email: privacidade@5522bet.best
• General support email: suporte@5522bet.best
• Live chat: available on the platform 24 hours a day

A 5522bet maintains a formally appointed Data Protection Officer (DPO), as required by Article 41 of the LGPD, responsible for handling data subject requests, communicating with the National Data Protection Authority (ANPD), and guiding staff on privacy best practices.

3. Personal Data Collected

A 5522bet collects personal data in a number of ways, as described below:

3.1 Data You Provide Directly

• Full name;
• CPF (Individual Taxpayer Registration);
• Date of birth;
• Full residential address;
• Email address;
• Mobile phone number;
• Banking details for withdrawals via Pix (Pix key linked to your CPF);
• Identification documents submitted for KYC verification (national ID, driver's license, proof of address).

3.2 Automatically Collected Data

• IP address and approximate geographic location;
• Browser or app type and version;
• Device operating system (phone, tablet, computer);
• Pages visited, session duration, and clicks on the platform;
• Betting history, deposits, and withdrawals at 5522bet;
• Cookie and similar technology data (see Section 9).

3.3 Third-Party Data

In some cases, 5522bet may receive data from third parties for identity verification and fraud prevention purposes — such as confirming CPF ownership against trusted databases. This data is used solely for the purposes described in this Policy.

4. Purpose of Data Processing

A 5522bet uses your personal data exclusively for the following purposes:

5. Legal Basis for Processing (LGPD)

As required by the LGPD, each instance of personal data processing carried out by the 5522bet has a specific legal basis:

• Contract performance (Art. 7, V): processing required to create and maintain your account, handle bets and payments — without this data, the service simply cannot function;
• Compliance with a legal obligation (art. 7, II): KYC identity verification, anti-money laundering controls, and legally required financial record retention;
• Legitimate interest (art. 7, IX): fraud prevention, platform security, and personalization of the bettor's experience;
• Consent (art. 7, I): sending promotional communications by email or SMS — you may withdraw this consent at any time.

6. Data Sharing

A 5522bet does not sell, rent, or transfer personal data to third parties for commercial purposes. Data is only shared in the following situations:

6.1 Payment Processors

To process deposits and withdrawals via Pix, boleto bancário, credit card, PicPay, Mercado Pago, and TED bank transfer, the 5522bet shares only the minimum data necessary with the payment providers involved in each transaction. These providers are engaged under contractual confidentiality obligations and LGPD compliance requirements.

6.2 Game Providers

The casino games, slots, and crash games available on the platform are provided by licensed third-party providers. To process your bets on these games, an anonymous session identifier is sent to the provider — your name, CPF, and banking details are never shared.

6.3 Brazilian Authorities

A 5522bet may be required to share personal data with Brazilian authorities — the Receita Federal, Banco Central, Polícia Federal, or the Judiciary — when mandated by law, court order, or regulation applicable to the Brazilian betting market.

6.4 Identity Verification

For the KYC process, the 5522bet may use specialized identity verification providers to confirm the authenticity of submitted documents. These providers are bound by data processing agreements and may not use the information for any other purpose.

7. Data Retention

A 5522bet retains your personal data for as long as necessary to fulfill the purposes described in this Policy or to meet applicable legal obligations:

• Active account data: for as long as your account remains active on 5522bet;
• Financial transaction records: minimum of 5 years after the transaction, in accordance with Federal Revenue requirements and anti-money laundering regulations;
• KYC documents: for the period required by Brazilian betting market regulations, generally 5 years after account closure;
• Betting data: 5 years after the bet is settled, for audit and compliance purposes;
• Support communications: 2 years after the case is resolved, for quality and training purposes;
• Data from a closed account upon request: after closure, data is anonymized within 90 days, except for data that must be retained under a legal obligation.

Once the required retention period has ended, data is securely deleted or irreversibly anonymized, making it impossible to identify the data subject.

8. Data Security

A 5522bet adopts multiple layers of technical and organizational protection to safeguard your personal data against unauthorized access, loss, alteration, or improper disclosure:

• 256-bit SSL/TLS encryption: all communications between your device and our servers are encrypted, including login, bets, and Pix transactions;
• Secure storage: sensitive data such as passwords are stored using irreversible hashing — not even the 5522bet team has access to your password;
• Restricted access controls: only staff with a direct operational need can access bettors' personal data, under a confidentiality agreement;
• Continuous monitoring: intrusion detection systems and log auditing operate around the clock to identify suspicious access;
• Two-factor authentication (2FA): available for bettors who want to add an extra layer of security to their login;
• Regular security testing: the platform undergoes regular penetration testing (pentest) and security audits carried out by specialized teams.

In the event of a security incident that compromises personal data, the 5522bet will notify the ANPD and affected data subjects in accordance with the deadlines and requirements of the LGPD.

9. Cookies and Similar Technologies

A 5522bet uses cookies and similar technologies to ensure the platform functions correctly, analyze performance, and personalize your experience. The types of cookies used are:

9.1 Essential Cookies

Required for the platform to function — login, session management, and bet slip. These cannot be disabled without affecting your ability to use the platform.

9.2 Performance and Analytics Cookies

These collect anonymous information about how bettors use the platform — most visited pages, load times, and technical errors. Used to continuously improve the 5522bet experience. They can be disabled in your browser settings without affecting how betting functions.

9.3 Preference Cookies

Store your usage preferences — language, sport filters, odds display settings. They allow the platform to remember your preferences across sessions.

9.4 Cookie Management

You can manage your cookie preferences in your browser settings (Chrome, Safari, Firefox, Edge) or directly in the privacy settings of your 5522bet account. Disabling non-essential cookies does not affect how betting or payments function.

10. Minors

A 5522bet is a platform exclusively for users aged 18 and over. We do not intentionally collect personal data from minors. Registration requires age confirmation and may be verified via CPF and identity documents.

If we identify that an account was created by or on behalf of a person under 18, the account will be immediately closed, the data will be deleted, and the balance will be returned to the original payment method after ownership verification.

Parents or guardians who discover that a minor is using the platform should contact us immediately at suporte@5522bet.best so the matter can be addressed as a priority.

11. How to Exercise Your Rights as a Data Subject

To exercise any of the rights guaranteed by the LGPD — access, correction, deletion, portability, objection, or information — follow the steps below:

• Send an email to privacidade@5522bet.best with the subject line: "LGPD Request — [type of right]";
• In the body of the email, include your full name, CPF, and the type of request you wish to make;
• You may be asked to verify your identity before your request is processed, to ensure that data is only sent to the legitimate account holder;
• A 5522bet will respond within 15 business days, with the option to extend this period in highly complex cases, in which case the requester will be notified.

12. Data Protection Officer (DPO)

In accordance with Article 41 of the LGPD, the 5522bet has a formally designated Data Protection Officer (DPO). The DPO is responsible for:

• Receive and respond to data subject requests;
• Train 5522bet staff on privacy practices and LGPD compliance;
• Communicate with the ANPD in the event of incidents or regulatory inquiries;
• Conduct periodic reviews of this Privacy Policy;
• Assess privacy impacts of new platform features.

Direct contact with the DPO of 5522bet: privacidade@5522bet.best

13. Changes to This Privacy Policy

A 5522bet may update this Privacy Policy periodically to reflect changes in Brazilian legislation, the platform's privacy practices, or the introduction of new features. In the event of significant changes, you will be notified by the email registered on your account at least 7 days before the changes take effect.

The version of this Policy currently in force is the one published on this page, identified by the update date at the top of the document. We recommend revisiting this Policy periodically to stay informed about how the 5522bet processes your data.

14. Contact & Support Channels

For questions, requests, or complaints relating to this Privacy Policy or the processing of your personal data at 5522bet:

• DPO / Privacy email: privacidade@5522bet.best
• General support email: suporte@5522bet.best
• Compliance email: compliance@5522bet.best
• Live chat: available on the platform 24 hours a day, 7 days a week

This Privacy Policy is governed by the laws of the Federative Republic of Brazil, in particular the LGPD (Law No. 13,709/2018). For legal disputes not resolved through the channels above, the courts of the district of São Paulo, SP, are hereby elected as the competent jurisdiction.